Question 1

Why does my business need a professional website?

Accepted Answer

Your website is often the first impression a customer forms of your business. A well-built site builds credibility, answers questions before they are asked, and turns interest into enquiries and sales.

Question 2

How long does it take to build a website?

Accepted Answer

A typical brochure site takes 2–4 weeks, while larger custom or e-commerce builds take 6–12 weeks. We give you a clear timeline before we start and keep you updated at every milestone.

Question 3

Can you redesign my existing website?

Accepted Answer

Yes. We can refresh your current site or rebuild it from the ground up — keeping what works, fixing what doesn't, and preserving your SEO in the process.

Question 4

Do I own my website once it is finished?

Accepted Answer

Absolutely. You retain full ownership of your website and assets, and we help you transition hosting and access when the project wraps up.

Question 5

Will my website be SEO-friendly?

Accepted Answer

Every site we build ships with clean, semantic markup, fast load times, metadata and schema — so you're set up to rank from day one. We also offer dedicated SEO plans.

Question 6

Why is responsive design important?

Accepted Answer

Most people browse on their phones. Responsive design ensures your site looks and works perfectly on every screen size, which widens your reach and improves conversions.

Question 7

What industries have you worked with?

Accepted Answer

We have delivered projects across retail, real estate, healthcare, finance, education, hospitality, fitness and technology, among others.

Question 8

Do you work with clients outside the US?

Accepted Answer

Yes. We collaborate with clients worldwide across time zones using shared workspaces, video calls and clear async updates.

Question 9

What does your design process look like?

Accepted Answer

We move through discovery, wireframing, high-fidelity design, build, QA and launch — reviewing the work with you at each stage so there are no surprises.

Question 10

Should I use a template or a custom design?

Accepted Answer

A custom design sets you apart from competitors and is built around your specific goals. Templates can look generic and are harder to tailor to how your customers behave.

Question 11

How much input do I get in the design?

Accepted Answer

As much as you like. We gather your goals, preferences and feedback throughout the project and review the work with you at every milestone.

Question 12

How many revisions are included?

Accepted Answer

Revision allowances depend on the package you choose. Several of our plans include unlimited revisions so we can get the details exactly right.

Question 13

Will I be able to update the content myself?

Accepted Answer

Yes. We build on a CMS you can manage, and we include a short handover session so you can confidently update text, images and pages after launch.

Question 14

Do you provide the source files?

Accepted Answer

On completion you receive the final files and full ownership rights, delivered in the appropriate formats for your project.

Question 15

Can I track progress during the project?

Accepted Answer

Yes. You can follow development through a shared, secure workspace and leave feedback at each stage.

Question 16

What ecommerce services do you offer?

Accepted Answer

Custom storefront design, inventory management, product imaging, bulk import, secure checkout and integrations with your existing tools.

Question 17

Which ecommerce platforms do you work with?

Accepted Answer

Shopify, WooCommerce, BigCommerce, Webflow, Squarespace and Magento — we'll recommend the best fit for your catalogue size, budget and goals.

Question 18

Can you migrate my existing store to a new platform?

Accepted Answer

Yes. We migrate products, customers, orders and content carefully, and preserve your SEO with proper redirects so you don't lose rankings.

Question 19

Do you set up payment gateways and shipping?

Accepted Answer

We configure secure payment gateways, tax and shipping rules, and fraud protection so your store is ready to take orders on launch day.

Question 20

How do you help my store grow after launch?

Accepted Answer

Through SEO, social media marketing and paid advertising designed to increase visibility, traffic and repeat purchases.

Question 21

Can you integrate my store with other systems?

Accepted Answer

Yes. We integrate inventory, CRM, accounting and payment systems so your store connects cleanly with the tools you already use.

Question 22

Native or cross-platform app — which is right for me?

Accepted Answer

Native apps are built for a single operating system and squeeze out maximum performance; cross-platform apps share one codebase across iOS and Android to save time and budget. We will recommend the best fit for your goals.

Question 23

How long does app development take?

Accepted Answer

Most apps take a few months from concept to launch, depending on scope and complexity. We share a detailed timeline before we begin.

Question 24

Do you publish the app to the App Store and Google Play?

Accepted Answer

Yes. We handle store submission, assets and compliance, and support you through the review process so your app launches smoothly.

Question 25

What types of animated videos do you produce?

Accepted Answer

Explainer videos, motion graphics, typography animation and whiteboard animation — scripted, storyboarded and produced end to end.

Question 26

What do you need from me to start an animation project?

Accepted Answer

Your target audience, the core message, where the video will live and what you want it to achieve. We take it from there.

Question 27

How much does a project cost?

Accepted Answer

It depends on scope. Websites start at $149, e-commerce from $699 and apps from $1,099 — and we're happy to prepare a tailored quote for anything custom.

Question 28

What are your payment terms?

Accepted Answer

We typically split projects into milestones — a deposit to begin and balances at agreed stages. Exact terms are set out in your proposal before any work starts.

Question 29

Are there any hidden fees?

Accepted Answer

No. We quote transparently up front. Third-party costs like premium plugins, hosting or stock assets are always discussed and approved before purchase.

Question 30

Do you offer a money-back guarantee?

Accepted Answer

Many of our packages include a satisfaction guarantee. We'll walk you through exactly what's covered for your chosen plan.

Question 31

Do you provide support after the site launches?

Accepted Answer

Yes. We offer ongoing support, updates and maintenance after launch so your site stays fast, secure and current as your business grows.

Question 32

Do you offer maintenance plans?

Accepted Answer

We offer monthly care plans covering updates, backups, security monitoring, small content changes and priority support.

Question 33

How quickly do you respond to support requests?

Accepted Answer

Most requests get a same-day response on business days, and priority-plan clients get faster turnaround and a dedicated point of contact.

Question 34

What if something breaks after launch?

Accepted Answer

Reach out and we'll investigate right away. Bugs in work we delivered are fixed as part of your support, and we're transparent about anything outside that scope.

Frequently Asked Questions

Let's try our service now!